Counsel / FAQ
Counsel FAQ
Is it right for us
Will senior people with real industry careers lead our engagement?
Yes. Your engagement is led by senior partners who built operating careers in the industries they advise. The same experts stay through execution, and each engagement is scoped against a measurable outcome. Counsel is Mantle's expert consulting offer.
Do your partners come from inside industry, not just consulting?
Yes. Counsel partners built operating careers inside the industries they advise, such as telecom, IT system integration, airline retailing and distribution, and aerospace.
Can Counsel guide us through the AI shift happening in our industry?
Yes. Counsel partners are operationally fluent in the agentic AI shift reshaping each of their industries. They ran the function before they advise on it.
Is Counsel different from a large consulting firm that bills by the hour?
Yes. Counsel is priced on outcomes, not hours. The partner who scopes your work does it, with no analyst tower behind them, and the engagement closes when the outcome lands.
How it works
Will the partner who scopes our work also do it, not a junior team?
Yes. The partner who scopes the work also does it, so your relationship stays with them rather than passing to a junior team. The same partners lead both the strategy and the operational change.
Can Counsel run our corporate or product strategy refresh within the engagement?
Yes. When it's relevant, Trajectory, Mantle's corporate strategy framework, runs the strategy refresh inside the engagement, and North Star runs the product strategy. Snap Decision rituals keep decisions moving after the workshop ends.
Your systems and data
Can the engagement carry on into Mantle's products, with one owner?
Yes. You keep one accountable owner across the whole arc of work. An engagement can extend into Mantle products, platforms, frameworks and Mantle Labs.
Can Counsel bring in custom-built tools when our outcome needs them?
Yes. When your outcome needs custom work, the engagement can extend into Mantle Labs, for discovery and rapid build of custom work, with one accountable owner across the arc.
Getting started
Does an engagement start by defining the outcome we need?
Yes. Each engagement opens with a diagnostic that defines your outcome, the success criteria and the shape of the engagement. To begin, use the form on our contact page, and our team will be in touch.
Can you show us how a Counsel engagement runs, step by step?
Yes. An engagement runs in three steps. A diagnostic scopes your outcome and success criteria. Partners who ran the function then do the work themselves. They stay through execution, and the engagement closes when the outcome lands. Use the form on our contact page, and our team will be in touch.
Pricing and support
Can we pay by milestone or outcome instead of by the hour?
Yes. Counsel pricing is tied to milestones or outcome units, not billable hours. Pricing depends on scope. Use the contact form and our team will be in touch.
Will you stay with us until the outcome actually lands?
Yes. The same experts stay through execution, and the engagement closes when the outcome lands, not when a retainer runs out.