AI-generated scene: echo.
Echo

ECHO · VOICE AND CHAT

Every customer conversation, answered. Resolved, or handed to a person.

Echo runs voice and chat agents for sales, support, scheduling and intake. Agentic where the work needs reasoning, deterministic where it needs precision, with a clear route to a person. Customized to your rules and systems in days.

Call Maya: +1 (888) 730-6292 → Book a 30-minute call
~$25saved / deflected ticket
30–80%Tier-1 deflection
$5M–$10M/yr at 500K tickets
Daysto deploy

A Mantle product

WITH ECHO

Every call and chat handled, with a person one step away.

  1. 1Learns your rulesYour tone, policies, systems and escalation paths.
  2. 2Resolves end to endReasons through the request and acts in your tools.
  3. 3Hands off with contextA person takes over with the whole conversation.
Hear it workDon’t take our word for it. Call our front desk.

Maya answers Mantle’s phone line and website chat with Echo. She resolves what she can, records the request, and passes the rest to the team.

+1 (888) 730-6292
80%

of common service issues resolved by AI agents, without human intervention, by 2029

86% lower

median cost per contact with self-service, $1.84 vs $13.50 human-assisted

VOICE AGENT

Real-time voice agents that reason, act and resolve.

  • Natural turn-taking, including when a caller interrupts
  • Reasoning for complex, multi-step requests
  • Calls your APIs and takes actions mid-conversation
  • Hands off to a person with full context the moment it's needed
YOUR VOICE

Your brand's voice on every channel.

  • A custom voice that matches your brand, one configuration for every surface
  • Native intonation in each language, switching mid-conversation when the caller does
  • Speech tags for tone, pauses and emphasis
  • Phone, web, mobile, in-app and kiosk
SPEECH TO TEXT

Transcription that knows your vocabulary.

  • Recognizes terms from medicine, law, finance and your own domain
  • Writes numbers, currencies, dates and addresses properly
  • Streaming and batch from one configuration
  • Tells speakers apart on multi-speaker calls
CUSTOM VOICES

A signature voice that stays yours.

  • Built from under a minute of natural speech
  • Two-stage verification: passphrase plus speaker match
  • Private deployment, full audit, governed by Conduit
The full Echo stack

Everything you need to ship a production-grade voice and chat experience.

From real-time agents to batch transcription. Hybrid agentic + deterministic by default. Governed by Conduit.

Real-time agentsFull-duplex conversations with sub-second latency
Text-to-speechNatural speech in your brand voice, 80+ presets
Speech-to-textAccurate transcription with speaker diarization
Tool callingCall APIs and take actions mid-conversation
Custom voicesCast or clone a signature voice for your brand
25+ languagesMultilingual with natural intonation per locale
Sub-second latencyFast enough for real conversations at scale
Speech tagsControl whisper, laughter, pauses, and tone
Speaker diarizationIdentify who said what in multi-speaker audio
Streaming & batchReal-time WebSocket or async batch processing
Every audio formatPCM, MP3, Opus, FLAC, WAV, and more
Session controlDynamic instructions, context, and tool updates
Enterprise readySOC 2, HIPAA eligible, GDPR compliant
Text normalizationProper formatting of numbers, dates, addresses
Interruption handlingNatural turn-taking with barge-in support

Hear Echo work. Call Maya.

mantlenow.com/products/echo   Outcomes, accelerated.
Call Maya: +1 (888) 730-6292 → Book a 30-minute call