AI-generated scene: chaotic particles entering a prism and leaving as three ordered beams.
Resolve

RESOLVE · INCIDENT TRIAGE

One ranked incident, not a thousand alerts. Resolved where your policy allows.

Resolve triages, correlates, deduplicates and routes across your ITSM, observability and engineering stacks, and resolves where policy allows. Your rules run first; reasoning takes the novel cases. Customized to your runbooks, severity rules and escalation matrix.

Book a 30-minute call → See how Resolve works
$2.2Mavg breach saving
$14K /mindowntime protected
195–275%3-yr ROI
90%+alert noise reduction

A Mantle product

WITH RESOLVE

Every signal triaged, routed to the right owner and closed with a postmortem.

  1. 1Correlates the noiseAlerts, tickets, logs and traces folded into one ranked incident.
  2. 2Applies your rulesSeverity, customer tier, SLA and the regulatory clock, every time.
  3. 3Resolves and learnsDrafts the response, runs approved runbook steps, writes the postmortem.
$4.99M

is the global average cost of a data breach, a record high

$1.93M

lower breach cost with extensive use of security AI and automation

24 h

to send an early warning on a significant incident under NIS2

INGEST AND CORRELATE

Every signal in one stream ranked by what matters.

  • Tickets, alerts, logs, traces, bug reports and customer messages, ingested through Conduit
  • Noisy alerts collapsed into one ranked incident, with suspected root cause and similar past incidents
  • Repeat tickets, bugs and alerts deduplicated against an evolving knowledge graph
RULES AND REASONING

Deterministic rules first reasoning where the case is new.

  • Severity, customer tier, SLA, regulatory clock, escalation matrix and on-call schedule, applied as policy
  • Root-cause hypotheses across telemetry, code changes, deploys, infrastructure and past incidents
  • Routing to the right person, queue and runbook, with full context attached
  • Approval gates for sensitive actions and an audit entry for every decision
RESOLUTION

From the first draft to the executed runbook.

  • Customer replies, internal updates, status-page posts and incident comms, in your voice
  • Deterministic remediation steps executed where policy allows
  • NIS2 24- and 72-hour and GDPR 72-hour clocks tracked on every record, with the notification drafted
  • On-call hand-off briefs, so no one starts a page cold
LEARNING

Every incident makes the next one easier.

  • Postmortem drafts: timeline, contributing factors, action items
  • A same-cause repeat becomes a Problem record and flags a candidate code or infrastructure fix
  • Runbooks and the search index updated after every incident
Quantified outcomes

Outcomes the market has already paid for — without the multi-year rollout.

The market has converged on what a working triage automation delivers. Resolve targets the top of that range on day one, customized to your stack — without the multi-quarter implementation that adoption has historically cost.

30–70% MTTR reductionFrom mid-tier ops to elite-tier in months. Fortune 100 reports 70% MTTR drop on AIOps
50–91% noise reductionBest in class hits 99.5–99.9% noise reduction across ~82% of customers
30–80% ticket deflectionTier-1 deflection across support; up to 80% on complex queues
~$25 saved per ticket$30 human cost replaced by ~$5 automated resolution on deflected volume
$2.2M average breach savingAI in incident detection & response, IBM Cost of a Data Breach 2024
25% fewer P1 incidentsForrester TEI for AI-augmented ITSM, ~50% faster high-priority resolution
195–275% 3-yr ROIForrester TEI cluster for AI ITSM / ITOM platforms over three years
68% fewer reopened incidentsMicrosoft Security Copilot Spring 2025 productivity study
Hours back per engineer / weekSenior engineers return to actual engineering, not triage queue rotation

Bring your noisiest queue. We'll scope the pilot.

mantlenow.com/products/resolve   Outcomes, accelerated.
Book a 30-minute call → See how Resolve works