Echo / FAQ
Echo FAQ
Is it right for us
Will Echo answer after hours and at weekends?
Yes. No more voicemail after hours. Echo answers day or night, including weekends.
Can Echo handle our sales, support, scheduling and intake conversations?
Yes. Echo takes conversations across sales, support, scheduling and intake. It learns your tone, policies, systems and escalation paths, resolves what it can, and hands the rest to a person with the whole conversation.
How it works
Can Echo talk to our customers in Arabic?
Yes. Your callers hear clear Modern Standard Arabic, the Arabic every caller understands. Echo is multilingual, including Arabic and English, and callers can switch language at any point in the conversation. We can set it to answer in Arabic from the first word during onboarding.
Can Echo tell callers up front that they're talking to an AI?
Yes, if you'd like it to. You write Echo's greeting word for word, so it can introduce itself as your AI assistant from the first line. Echo never pretends to be a person, and callers are told at the start that the call is transcribed.
Can Echo hand a caller to our team when they need a person?
Yes. Your team gets the full context: who the caller is, how to reach them and what they need, so they can follow up straight away. Live transfer to a person can be set up for you during onboarding.
Can our team see every conversation and request in one place?
Yes. Every request lands in one console: leads, messages and callback requests, each with the customer's details and what they need. Your team can watch live conversations, read full transcripts, search past ones, and mark each request new, contacted or done.
Your systems and data
Can our customers reach Echo on WhatsApp?
Yes. Your customers message Echo on your own WhatsApp Business account and number, and get the same agent that answers your phone and website chat, with the same rules. Every request lands in the same console. We set it up with you during onboarding, once Meta has verified your WhatsApp Business account.
Can we choose where Echo runs and see what it keeps?
Yes. You choose where Echo runs: on Mantle Cloud in the US, in a cloud region you pick, or on your own servers, set up during onboarding. Wherever it runs, live speech recognition, AI replies and voice synthesis use Echo's managed services. Echo doesn't record call audio. Calls are transcribed, and the caller is told so. Your team sees the transcripts and requests in the console. To ask anything about data handling, use the form on our contact page.
Getting started
Can we try Echo for ourselves before we talk to you?
Yes. Maya, the assistant in the chat on this site, runs on Echo, and she answers Mantle's phone line too. Ask her something your customers ask, and see how Echo handles it.
Pricing and support
Can we get pricing for Echo?
Yes. Pricing depends on scope. Use the contact form and our team will be in touch.