Resolve FAQ

Yes. Your team works from one ranked incident, not a flood of alerts. Resolve folds alerts, tickets, logs and traces into one incident, removes duplicates and routes it to the right owner with context. Where your policy allows, it runs approved runbook steps and resolves the incident. Then it drafts the postmortem.

Yes. Instead of sorting noise, your people get one ranked incident to work from. Resolve is built for teams that run IT service, operations and engineering work.

Yes. Resolve covers defect and incident triage. It takes in bug reports alongside tickets, alerts, logs and traces, removes repeat bugs and tickets, and routes each one to the right person, queue and runbook.

Yes. Your rules run first. Resolve applies your severity rules, service levels, escalation matrix and on-call schedule as policy, and reasoning handles only the new cases. Sensitive actions go through approval gates, decisions are logged in an audit trail, and it is set up around your own runbooks.

Yes. Your responders start with a lead. Resolve builds root-cause hypotheses across telemetry, code changes, deploys, infrastructure and past incidents. Each ranked incident shows its suspected root cause and similar past incidents.

Yes. Your updates are drafted for you. Resolve drafts customer replies, internal updates, status-page posts and incident communications in your voice.

Yes. Resolve writes on-call hand-off briefs, so no one starts a page cold. It routes each incident to the right person, queue and runbook, with full context attached.

Yes. Resolve works across the tools your team already uses: IT service management, observability and engineering. It takes in tickets, alerts, logs and customer messages through Conduit, Mantle's connectivity layer. We connect the specific tools you use during setup.

Yes. Your history works for you. Repeat tickets, bugs and alerts are deduplicated against a knowledge graph that evolves over time. Root-cause hypotheses also draw on your past incidents.

Yes. Bring your noisiest queue and we'll scope a pilot from there. Use the form on our contact page, and our team will be in touch.

Yes. Resolve is customized to your runbooks, severity rules and escalation matrix, and your rules run first. Bring your noisiest queue, and we'll scope the pilot from there. Use the form on our contact page, and our team will be in touch.

Yes. Pricing depends on scope. Use the contact form and our team will be in touch.

Yes. Resolve updates your runbooks and search index after each incident and drafts the postmortem, with the timeline, contributing factors and action items. When the same cause repeats, it becomes a Problem record and Resolve flags a candidate code or infrastructure fix.